The client, whom we’ll call “Levan,” is the owner of a promising cherry orchard in Georgia.

With his trees reaching maturity, he was launching a critical project, partially funded by a government subsidy, to protect his future harvests.

As an end-user and farmer, Levan had deep agricultural knowledge but was inexperienced in international trade, sourcing, and import logistics.

The Challenge

With the hail season fast approaching, Levan was under immense pressure. His challenges were multi-layered and represent common pain points for global agricultural producers:

• Knowledge & Solution Gap: Levan needed high-quality anti-hail nets and was interested in innovative rain covers but lacked the technical knowledge to design an effective system. He needed an expert consultant, not just a salesperson.
• International Trust Deficit: Being new to sourcing from China, Levan was wary of potential risks. He was concerned about dealing with a “middleman,” the consistency between samples and bulk orders, and the security of making advance payments to an unknown overseas company.
• Strict Project Requirements: The government-subsidized nature of his project demanded meticulous documentation and high-quality, verifiable products that could pass an approval process.
• The Import Labyrinth: Levan had no prior experience with freight shipping or, most critically, the complexities of customs clearance in his home country, a factor that would soon become the project’s biggest threat.

The Solution

EyouAgro’s Business Manager, Kevin Lyu, approached Levan not as a supplier, but as a dedicated “Overseas Project Advisor.” The strategy was built on demonstrating expertise and earning trust at every step.

Customized Expert Planning: Instead of a quick quote, Kevin requested detailed orchard blueprints and photos. He dedicated a full day to precise calculations, delivering a comprehensive proposal that included a custom-designed system of anti-hail nets and a specialized 2x8m rain cover solution for optimal performance. The plan detailed every required accessory, giving Levan a clear vision of the final installation.

Building Trust Through Transparency:

1. Samples & Approvals: We immediately dispatched a full set of product samples to facilitate Levan’s government grant application.
2. Factory-Direct Guarantee: Kevin clearly communicated that EyouAgro is a manufacturing plant with 28 years of history, offering a 5-year quality warranty and factory-direct pricing, eliminating any “middleman” fears.
3. Production Visibility: After the deposit, we provided Levan with regular photos and videos from our production line, offering him peace of mind and a real-time view of his order’s progress.
4. Payment Flexibility: When Levan encountered issues with a USD transfer, we immediately issued a new invoice in EUR to prevent delays.

Conquering the Customs Crisis: The true test of partnership came when the cargo arrived in Georgia. Local customs officials questioned the validity of the China-Georgia FTA Certificate of Origin, putting Levan at risk of severe financial penalties. Our response was immediate and multi-faceted:

1. Instant Verification: Kevin personally verified the certificate’s authenticity via its official QR code and explained our company structure to address customs inquiries.
2. Contingency Planning: We immediately offered to issue a standard Certificate of Origin (CO) as a backup plan.
3. Proactive Documentation: As customs demands grew, we went beyond their requests, providing not only the export declaration but also an additional CO that listed both our company entities, creating a dual layer of assurance.
4. Unwavering Commitment: When customs insisted on original hard copies of all documents, we expressed the entire set via FedEx without hesitation, providing Levan with a tracking number and full support until the issue was resolved.

The Result

Our relentless efforts resulted in a complete success.

• Levan’s shipment was cleared without the imposition of any customs tariffs or penalties, saving him significant costs.
• The high-quality anti-hail nets and rain covers were delivered and ready for installation before the high-risk weather season began, safeguarding his valuable cherry harvest.
• Through this trial by fire, EyouAgro proved to be more than a supplier; we established ourselves as a reliable, resourceful, and committed partner. Levan confirmed his satisfaction and his intent to work with us for all future needs.

Conclusion

Are you, like Levan, facing the complexities of protecting your crops while navigating the uncertainties of international sourcing, logistics, and customs?

You need a partner who offers more than just a product.

You need a partner who provides peace of mind.

At EyouAgro, our 28 years of manufacturing experience are matched only by our commitment to your success. We are your boots on the ground, your expert consultants, and your problem-solvers.

Contact us today. Let Kevin and the EyouAgro team build a custom, secure, and seamless agrotextile solution for your farm. Visit www.eyouagro.com or email Kevin directly at [kevin@eyouagro.com].