The client, Leo, resides in the Netherlands and was assisting his uncle, Vartan, in managing a vineyard in Armenia’s famed Ararat Valley.

The vineyard cultivates the ancient and valuable Areni wine grape.

As first-time users of a professional protection system with specific product requirements, Leo needed a reliable supplier who could handle both custom manufacturing and complex international shipping.

The Challenge

1. Extreme Logistical Complexity: The client was in the Netherlands, the farm in Armenia, and as a landlocked country, the cargo had to be shipped by sea to the port of Poti in neighboring Georgia for subsequent land transport. This posed a significant test for a supplier’s international logistics experience.
2. Product Customization Need: The vineyard required 3-meter wide hail netting, a non-standard size that demanded a supplier with flexible production capabilities.
3. First-Time User Uncertainty: The end-user had never used such a system before and had questions about its real-world effectiveness and durability, requiring clear technical data and reliable quality.
4. Remote Communication & Decision-Making: All communication and decisions had to be relayed through Leo in the Netherlands, demanding a high degree of clarity, accuracy, and efficiency in communication.

EyouAgro’s Solution

EyouAgro’s Business Manager, Nicole, demonstrated the professionalism required to handle complex international projects, solving each challenge methodically.

1. Clear Logistics Planning: After understanding the geographical challenges, Nicole immediately confirmed the shipping route via the port of Poti, Georgia. She provided a detailed quotation that included sea freight costs, cargo volume, weight, and shipping schedules, giving the client a clear overview of the entire process.
2. Rapid Response to Customization: For the 3-meter width requirement, Nicole instantly confirmed the factory’s full capability for custom production. She explained that despite being a custom size, we could still offer a competitive price and an efficient production lead time (15 days).
3. Building Trust with Technical Support: Nicole proactively sent the product’s detailed technical data sheet (Triangle-60), allowing the client to fully understand key information such as weight, strength, and material. This provided a solid data foundation for their remote decision-making.
4. From Order to Successful Application: After Leo and his uncle Vartan confirmed the order, we completed the production of the 34 custom rolls on schedule. The goods were successfully shipped to the port of Poti and eventually transported to the vineyard in Armenia. With our remote guidance, Vartan’s team completed the installation before the high-risk hail season began.

The Result & Value

In late spring of the first season after installation, the Ararat Valley was hit by a sudden, violent hailstorm.

• A Perfect Return on Investment: The EyouAgro hail netting system withstood the test. While surrounding vineyards suffered heavy losses from fallen flowers and fruit, Vartan’s vineyard received 100% protection, with all vines and young grapes remaining unharmed. This successful protection prevented at least 40% of potential yield loss.
• Dissolving All Concerns: From complex logistics to custom production and final protective performance, EyouAgro proved its reliability and professionalism with concrete actions, completely dispelling the client’s initial concerns as a first-time buyer.
• Earning Long-Term Trust: After the event, Leo happily contacted Nicole to express his great satisfaction with the product’s performance and to thank our team for the professional support throughout the process. A complex cross-border procurement became a highly successful partnership.

Conclusion

Geographical distance and logistical complexity should never be barriers to high-quality agricultural protection. EyouAgro, with its extensive global service experience and powerful custom manufacturing capabilities, is dedicated to providing the most suitable solutions for growers in any corner of the world. We deliver not just a product, but also professionalism, reliability, and peace of mind across borders.