Return Policy

Joyeyou (Shanghai / Hongkong) Industry Co., Ltd. (Joyeyou Industry) Return Policy:

1. A returned product must be:
   i. one purchased from Joyeyou,
   ii. not used
   iii. not damaged (cores included),
   iv. in its original packaging
   v. labeled properly with its original label
   vi. Standard product.
   If Products that are not standard, or made specifically to order (such as special formulation, cut to order, customized size etc.) cannot be returned and will not be refunded.
2. Returning buyer will transport the material at own expense, to Joyeyou Industry, located in Shanghai,China.
   No freight cost will be refunded.
3. Restocking fees:
   i. For products returned within 30 days of the shipping date, no restocking cost will be charged
   ii. For products returned within 30 to 90 days of shipping – 10% of the invoice value of the returned products (plus tax) will be charged.
   iii. For products returned after more than 90 days of the respective invoice date – Joyeyou Industry may set its restocking charges, or not accept the return at all.
4. Products that are not standard, or made specifically to order (such as special formulation, rolls cut to order etc.) cannot be returned and will not be refunded.
5. It’s within Joyeyou Industry’s sole discretion to reject a return if it finds that the Product doesn’t comply with the above conditions.
   Products that were rejected will not be received and will be removed at buyer’s expense.
6. Refunds for returned products:
   i. Accepted Returned product will be refunded for its value including taxes, as charged in the respective invoice (less restocking fees if applicable – see aforementioned).
   ii. Freight and other costs will not be refunded, whether charged on the original invoice or not.
   iii. Refund will be in form of a credit to Buyer’s open account if exists. If there’s no open account, return maybe in form of a credit note, replacing material, or cash, at Buyer’s discretion.
   iv. Joyeyou Industry should be allowed about one month to process the refund.